We collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account or place an order
• Delivery address and any special instructions you provide during checkout
• Payment information processed securely through Paystack — we never store card details on our servers
• Messages you send us through our contact form
• Order history and preferences to improve your experience

We use the information we collect to:

• Process and deliver your food orders and send order confirmation emails
• Communicate with you about your orders, including status updates
• Respond to your questions and customer service requests
• Improve our menu, services, and website experience
• Send you promotional offers and updates (you can opt out at any time)
• Comply with legal obligations and protect against fraud

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners and riders solely to fulfil your order
• Paystack, our payment processor, to handle transactions securely
• Service providers who assist our operations under strict confidentiality agreements
• Law enforcement or regulatory bodies when required by Nigerian law

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers provided by Google Firebase with encryption at rest and in transit. Passwords are hashed using bcrypt and are never stored in plain text. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to maintain your session, remember your cart contents, and analyse how our website is used. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

Under Nigerian data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise any of these rights, contact us at chopupltd@gmail.com

We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your account at any time, after which we will remove your personal data except where retention is required by law.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: chopupltd@gmail.com
• Phone: +234 801 092 4731
• Address: Town Square Okpanam, Asaba , Nigeria